Terms of Service
We accept the following methods of payment: cash, check and credit card (Visa, MasterCard, and Discover, American Express). We require a credit card on file to guarantee service.
Note: A $50 fee is automatically billed to credit cards for a late cancellation of your cleaning appointment.
Please call our office no later than 24 hours in advance of your cleaning service to cancel. Keep in mind our house cleaners are paid based on the jobs that they do, so cancellation equals less income for them. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team. A $50 fee is automatically billed to credit cards for late cancellation.
Payment is due at time of cleaning service. Note: There is a $15 charge for payments received more than seven days after the date of cleaning service. There is a $35 returned check fee regardless of the reason.
If there is a gap of five or more weeks between cleanings, we reserve the right to impose an additional $35 to $50 fee. This also applies when your home needs extra cleaning after events such as parties and construction work.
Darling’s Cleaning Services operates Monday through Friday from 8am to 5pm.
Saturday service is limited from 8am to 3pm.
Cleaning times vary depending on our schedule for the day.
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Thanksgiving Day and Friday after Thanksgiving
Note: Darling’s Cleaning Services does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.
We cannot guarantee an exact time of arrival. We do our best to honor your request, however all arrival times are approximate and subject according to our daily cleaning schedule. If your home is the day’s first cleaning, expect us between 9-9:30 am.
For recurring maid or janitorial cleaning service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.
We offer a 100% service guaranteed
You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
Call us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations.
We will schedule a re-cleaning appointment at no cost to you on the following business day. Our team will return to your home and address the areas of concern.
*Note: This is not a contract for service but rather an acknowledgement that you have read and understand our policy.